Jeffrey Bryan MahacekHulu, we have a problemWhenever one of your daily products makes a change, it can be a jarring experience. Even slight changes to Google and Facebook have been…May 6, 20161May 6, 20161
Jeffrey Bryan MahacekAn Empathetic PersonaOne of my personas is a guy named Joey, and he’s loosely based on someone I know in real life. As I reviewed the user research I just kept…Apr 4, 2016Apr 4, 2016
Jeffrey Bryan MahacekWhy I Wouldn’t Recommend NPS (aka The Four Lies)If you’re not familiar, the NPS is a “Score” that is derived by asking users whether or not they would recommend your product or service on…Mar 27, 2016Mar 27, 2016
Jeffrey Bryan MahacekThe Circle of DesignI’m at GDC this week, and I am not a gamer or a game designer. While UX is a highly transferable skill set (I dare you to name a single…Mar 16, 2016Mar 16, 2016
Jeffrey Bryan MahacekThis is not a post about amputees.A friend of mine forwarded me a tweet this morning.Mar 14, 2016Mar 14, 2016
Jeffrey Bryan MahacekThis isn’t a post about earbuds.Like many, my earbuds are not just a way for me to engage with content, but they are also a shield that protects me from unsolicited…Mar 13, 2016Mar 13, 2016