One of the many legacies of Steve Jobs was his annual product launch keynotes. It was (and still is, to a certain extent) at these events where Apple would showcase its latest innovations designed to make customers more successful and revolutionize communication, computing, and creativity. These keynotes were the culmination…

Earlier this week I published my 4th book, Forever Employable: How to stop looking for work and let your next job find you. …

Moving away from Medium and Publishing on my blog again With all the recent discussions over privacy, content ownership, ethics of the services we use daily and the ethics of…

At this point in its lifecycle, Agile is in the mass adoption phase. Whenever I’m in front of an audience or teaching a workshop and I ask, “How many of you work using Agile processes?” 100% of the hands in the room go up. …

(This article is a sequel to Here is How UX Design Integrates with Agile and Scrum published in October 2018. It also appeared first in my once-monthly newsletter. Sign up here and join 12k others.) When I started my career, software came in a box. If that sounds weird to…

Late last month, after a particularly frustrating meeting I posted the following tweet: It turned out, not surprisingly, that I wasn’t the only one dealing with this failed project management approach. Many people reached out with virtual “high 5’s” and, more importantly, questions about how this could be so obvious…

One of my favourite questions to ask any new client is, “How do you measure success?” I pose this question to product teams, discipline heads and executives to understand what the organisation values and what they reward. …

Ask any executive what the top 3 metrics they watch in their company are and you’ll get some combination of revenue and sales metrics and, of course, the company’s NPS. Net Promoter Score, a measure of customer satisfaction and loyalty, is so widespread and common that over two-thirds of the…