Published in Augmentir·Mar 4, 2019Breaking Down the Barriers to Digital Transformation in Human Centric OperationsMuch has been said and written about Digital Transformation. Much less has actually been done about it. Gartner defines Digital Transformation as “the process of exploiting digital technologies and supporting capabilities to create a robust new digital business model”. …Machine Learning3 min read
Published in Augmentir·Aug 21, 2018Field Service: It’s Deja Vu All Over Again“There is an increasing pressure on the sector to make the most out of every technician.” “The impact of lost knowledge and customer relationships built over the years and decades by retiring technicians is keeping service leaders up at night.” “Many companies have not been able to capture their ‘tribal…Knowledge Management3 min read
