Depth of relationship vs intent
“Relationship” was defined as the mutual ability to predict behaviour.
Schein then described different levels of relationships (also referenced in Humble Consulting):
- Level 0: Stranger
- Level 1: Role-based, transactional
- Level 2: Shared history
- Level 3: Close friends; romantic relationship
The idea was that given knowledge work, as opposed to manual work, requires us to bring more of ourselves to the work, this would suggest that effective work relationships should be at higher levels, potentially trending more toward Level 3. NOTE: I should point out that TPS / Lean encourages shifting manual work more toward knowledge work by engaging people with kaizen.
I thought that there was a missing axis here. It is possible for one to have a deeper relationship (aka a better mutual ability to predict behaviour) without positive intent. In other words, I could have a level 3 relationship with an enemy, otherwise known as a nemesis.
So I envisioned something more like this: