“Process?” I don’t think that word means what you think it means…

When thinking and talking about “process” in the Deming, Lean sense, it’s best to treat it as equivalent to “how things work”.

Makes sense

  • “Understanding process”
  • “Describing process”
  • “Visualising process”
  • “Improving process”
  • “Fixing process”
  • “Simplifying process”

Doesn’t make sense

  • “Adding process”
  • “Removing process”
  • “No process”
  • “Too much process”