Josh Daughertyin#cxcrushWhat’s More Rare: A Four-Leaf Clover, or an Exceptional Customer Experience?“Perfect” customer experiences should not be 1 in 10,000…Mar 17, 2017Mar 17, 2017
Josh Daughertyin#cxcrushA Customer Service Lesson from the World ChampsIt’s the human element that ultimately wins.Feb 24, 2017Feb 24, 2017
Josh Daughertyin#cxcrushCrying Over Spilled Milk? Rethink the CartonToday is Don’t Cry Over Spilled Milk Day, a time to reflect on how we respond when things don’t quite work out the way we hoped.Feb 11, 2017Feb 11, 2017
Josh Daughertyin#cxcrushIt Might Be Time to Cut Your Agents Some SlackCustomers can be difficult to please.Feb 10, 2017Feb 10, 2017
Josh Daughertyin#cxcrushThe Surprising Connection: New Year Resolutions and Cloud SoftwareToday, January 14, is Ditch Your New Year’s Resolutions Day.Jan 14, 2017Jan 14, 2017