Services are inherently malleable, although may be constrained with a view to enhancing replication with quality. The more bespoke the service, the higher the delivered cost; systemisation lowers delivered cost
Janna, thanks for this thoughtful exploration.
Peter Young

Yes, definitely interested in how scale & repeatability as a constraint (or the value expression/the point) of a service changes the nature of it. Steve has been talking about how the more repeatable it is, the more product-like it is.

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