John DiLunaSupporting Veteran-Owned Small BusinessesMany of the attributes that make veterans great employees also make veteran entrepreneurs and business owners excellent strategic partners.Nov 10, 2015Nov 10, 2015
John DiLunaFor the People…Government as a Service BusinessGovernment has customers who choose whether to transact. A simple concept that changes the way we think about government services.Sep 15, 2014Sep 15, 2014
John DiLunaRevisiting the Doctrine of Completed Staff WorkA famous memo from a WWII General to his troops is recast for today’s emerging leaders.Aug 12, 2014Aug 12, 2014
John DiLunaWhat Summer Camp Taught Me About Experience DesignService businesses must recognize the value of all the services provided to really tune customer experience.Aug 9, 2014Aug 9, 2014