I’m not blaming any specific product.
Jason Fried

Thanks for responding, Jason. I don’t necessarily disagree with your assessment, but I don’t think this addresses my point. Our natural behavior, if left unchecked, can highlight, and even uncover, negatives that otherwise would not be troublesome in the tools and methods we use when working.

Your article reminded me of what I used to hear from people who opposed using Basecamp Classic (then, just Basecamp) around our office. Despite it being a great product, people would blame their behavior on the tool—things like long written conversations that could be handled much more quickly in real-time, constant looming deadlines created high levels of anxiety, and email integration lost context and fragmented conversations. I’m sure you have worked to move your product in the direction of promoting positive behavior over negative—as I’m sure Slack and other group chat products are also doing—but I don’t think we should create a scapegoat out of the tools and methods when it is clearly incorrect use and poor behavior driving the problem.

At least that’s what has worked in our office. Obviously every company and person is different, so maybe we’re the outlier, but I don’t think so.

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