The dictionaries will be written by the victors“Luddite” is a pretty serious insult in my line of work. But it shouldn’t be…Apr 20Apr 20
Interpretation is the sincerest form of masteryFeedback doesn’t always feel like a gift. It may not even always feel like feedback. As job is often to listen more closely to the…Jan 11A response icon3Jan 11A response icon3
Theories of ControlThis is an essay about finding empathy when we’re feeling stuck because of something we believe someone else has the power to change.Aug 13, 2024A response icon2Aug 13, 2024A response icon2
Published inUX CollectiveWhen are we going to start designing AI with purpose?Three conversations that every product team should have prior to breaking ground on AI development.Jan 22, 2021A response icon2Jan 22, 2021A response icon2
The right to not be remembered“Data is the new oil” is a deeply flawed metaphor. In addition to being dehumanizing, it’s flat out misleading.Jan 13, 2020A response icon1Jan 13, 2020A response icon1
When confidence is scarceA leader’s job is to help people trust in themselvesDec 30, 2019Dec 30, 2019
Published inUX CollectiveHuman-centered AI cheat-sheetThroughout my journey as a UXer working on AI, I’ve been refining a cheat-sheet of questions-as-guidance to help find signal in the noise.May 11, 2019A response icon2May 11, 2019A response icon2
Published inUX CollectiveA people’s Bill of Rights for personalizationThe design process for a sustainable and human-centered AI system starts with respecting each person as the author of their own story.Oct 5, 2018A response icon3Oct 5, 2018A response icon3
