At its core, this is a “getting to know you” tool, akin to SuperMe, or any other introduction activity. However, here we aim to build a really strong bond between pairs of people within the team.

This is designed to introduce empathy and specifically the idea that every person is…


This is a practical guide to using precedence in a workshop environment.

Background

In 2018 I worked with one of the big five energy companies restructuring their internal database systems. In 2016 I worked with the Scottish Ambulance Service defining the criteria by which they’d assess and purchase new equipment. …


As a designer I speak well, and I draw well. But I’ve always wanted to learn to write better copy. Here are the top tips and principles I was taught at a “writing for business” masterclass. …


So how much would that house in the middle cost to rebuild, furnish and make into a home again?

Okay, this is about insurance, but bear with me. It leads down to three lovely wee design challenges at the end.

At The Unit, we’ve got a new Non-Exec Director: Ian Hood, Head of Digital at Fidelity. He recently sat down with the majority of the team to channel some…


This is a short article I wrote a few months ago, but never published.

This week I’ve had another occasion to revisit the thinking in my (as yet) unfinished trio of articles on design process. I’m designing a method, or series of design tools, for a large telecoms company to…


Redrawn — Original credit unknown — Note: final two stages often reversed

This is the second part in a series of three articles exploring my experiences with design process and how I continue to develop my practice by consciously making process visible.

In part 1 is said the first process I came across was the Double Diamond. If you had a formal…


A Panel from Calvin and Hobbes, by Bill Watterson, first published May 21st 1992

This is the first part in a series of three articles exploring my experiences with design process and how I continue to develop my practice by consciously making process visible.

The mention of “process” at any point during my four years at the Glasgow School of Art elicited groans and…


Written a few years ago on the subject of co-design.

One of the main jobs of a designer working in a facilitation setting is to provide a safe zone for uncertainty to sit in.

Digital Sketchbook; December 2012

Designers live in a world of unknowns. Unknowns are exciting, and filled with potential. They’re dangerous…


How do we deal with entwined social, technological and personal urban futures

On March 17th The Institute for Collaborative Research on Ageing (MICRA) held a short question and answer session surrounding the challenge of creating “Age-Friendly Cities”. The real takeaway from the whole event was simple.

The population is going to have more life experience than ever before. This can be a…

John Sunart

Facilitator and designer with intent, writing from Brighton, England. Previously a Flitcroft

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