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Vidal Jean-Baptiste
Vidal Jean-Baptiste

Vidal Jean-Baptiste

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Highlighted by Vidal Jean-Baptiste

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From L’obsession du service client chez Captain Train by Jonathan Lefèvre

J’ai toujours eu le sourire quand on m’a posé cette question : un bloc-notes suffit. La valeur tient surtout dans la volonté de faire cet effort, plus que dans l’outil utilisé pour le faire (Trello dans notre cas).

From Where is all the innovation in insurance? by Mosaic Ventures

…brand loyalty to their insurer, especially for property & casualty and for health insurance. Third, the customer experience is consistently poor. One notable exception is claims handling, although that has less value since claims may only occur every 5 years or so.

Claps from Vidal Jean-Baptiste

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Développement personnel, l’excuse du narcissisme

Fanny Turconi

No, you don’t have to Meditate to be Happier or More Successful.

Jonathan Courtney