Different Types of Services Offered By IT Support Companies

Every company needs an excellent IT support service to run their business smoothly. IT support companies provide various types of services to resolve and troubleshoot various software related personal issues. From installation assistance to basic usability assistance and remote troubleshooting capabilities, all kinds of software support services are provided by IT support companies. These companies may deliver remote troubleshooting capabilities through online communication or telephone calls, or they may use other automated means that reside on the customer’s devices. Their support services may also include new product installation services, installation of product updates, proactive or reactive on-site services, migrations for major releases of software, support for custom application or infrastructure software and much more.

IT support companies give their full support to the enterprises to avoid all kinds of technical issues so let’s discuss some services that are offered by IT support companies.

REACTIVE SUPPORT

• Provide 24/7 remote end-user support through service desk
• Gives Vendor management 
• 24/7 server support and remote network

PROACTIVE SUPPORT

• Life cycle management and hardware or software procurement
• 24X 7 server and network monitoring
• Email security and continuity as email can be accessed through the web if your email server is offline
• Server/data backup
• Endpoint security such as antivirus, and antimalware 
• Server and PC workstation patch management

QUARTERLY STRATEGIC PLANNING AND SERVICES

• To review service reports 
• To assist drive ad-hoc IT projects when they arise
• To evaluate hardware or software end of warranty and end of life concerns
• To help you develop your IT roadmap (based on your business goals and budget)
• To evaluate network and backup documentation

TECHNICAL PROJECT MANAGEMENT

• PMP-certified project management
• Project Plan development that includes resources, deliverables, and timing
• Analysis and requirements gathering
• Stakeholder communication, coordination, and management
• Project budget and capacity planning

DISASTER RECOVERY (DR) AND BUSINESS CONTINUITY (BC)

• Vulnerability remediation and ongoing risk management
• DR/BC solutions cost vs. benefit analysis that includes service and application prioritization
• Business vulnerability assessment/auditing

CONSULTING SERVICES

• Systems analysis, architecture, and deployment that includes virtual systems 
• Network assessment, design, and deployment
• Office relocation
• Data center to build and management
• Vendor selection, coordination, and management
• Application implementation and migration

SECURITY AND COMPLIANCE

• Business process analysis, documentation, and revision
• Payment Card Industry Data Security Standard and Insurance Portability and Accountability Act
• Vulnerability remediation and management
• Network and Application Security assessment/auditing

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