I glanced at the clock. Minute 35th.
The client had not stopped criticizing our company. She arrogantly hinted that our product was incompetent, and we didn’t deserve to cooperate with her. “Facebook even sent their agent to pitch to me. Who do you think you are, to say that we need your product?”.
The client wanted to see me fight and lose my argument. Nothing in the world beats the joy of watching a salesperson admit their own defeat.
I often think of what Mai Anh taught me.
“When you feel pain, instead of finding who to blame, SEE the pain. Ask why you feel pain. Someone is rude at you for no reason? Why do they act that way? Are they really bad people, or have they just had a bad day before meeting you? This is out of your control, which you feel helpless at changing. So you suffer.
More importantly, why are you offended by their insults? Do you feel insecure because what they say is somewhat true? Is there anything you could have done differently so this situation wouldn’t have happened? Is there anything you can do to avoid this type of people? Or not run into this situation again?
Once you understand why you feel pain, you will accept that any pain, internal or external, eventually roots from inside. You let yourself be hurt. But this is under your control. You are not helpless. You can prevent this pain next time. There is hope.
Acknowledging, analyzing and understanding pain, is the way to make pain disappear.”
To the client’s surprise, I smiled ear to ear. “I agree with you. You don’t need our product, for now. But we should plan ahead for the day we can help you.”
I understood why I suffered in that meeting. She was not evil. I chose to meet with a company who would not believe our product at that point. Insisting her on buying would only make her more angry, and I would suffer more.
She may have been still an asshole, but choosing a client smarter next time is of my control.