Your user does not share your skin color, your income level, your gender identity, your religious beliefs, your dreams, your eyesight, your hearing, your physical abilities. Never, ever forget this. And if you start forgetting, then your empathy is slipping, and you’re doing shoddy work.
…er assumption: Someone on your team will internalize the news the same way you would. Probably not. Everyone hears the same words differently. Words are always filtered through previous experiences, and everyone’s experiences are different. Good managers recognize this, but it’s a common mistake from new/bad ones.