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Due respect, I don’t really know you or Nick. I have friends who speak highly of you both. And I have zero interest in getting into a mudfight here. But to the best I can tell walking into this project at the tail end, here’s what I see. You expected people with zero technical knowledge to understand what you meant when using words like agile and bespoke. You expected people who can barely manage their facebook account to be able to engage on Basecamp. You sold them a web application when all they really needed was a simple CMS or something like Shopify. And you billed them, as far as I understand, something in the neighborhood of ten grand for what looks like a day or two of work. And you were able to do this entirely because they trusted your technical advice. I’ve been building sites since the web was running on Netscape, and I have no idea why anyone would charge a tiny coffeehouse that wants to sell 10 to 15 different flavors of coffee beeans online ten grand to build their site.

Did Mariusz speak to you inappropriately? Of course he did. And that’s not okay. But ask yourself how’d you’d speak to someone who you believed to be a friend, who you are pretty sure ripped you off to the tune of $10K.

To everyone else dog-piling on the evil small business that screwed over their dev team, remember: There’s two sides to every story. Yes, Stella’s is a polarizing place in a community of hipsters who care more about where they get their coffee from than who sits on the local school board. And yes, they will never lack passionate detractors. But if there’s a lesson here to be learned, it’s that there are small business owners who don’t speak our language, who are stupid busy running their business, and who need to be coddled every strap of the way through a web project if it’s going to be successful.

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