If you see “apple.com/bill” or an unfamiliar charge on your statement

iTunes.com/bill
Jun 28 · 2 min read

Investigate iTunes.com/bill charges.

+𝟭(𝟴𝟱𝟱) 𝟰𝟮𝟱-𝟱𝟱𝟱𝟳 (𝓣𝓸𝓵𝓵-𝓕𝓻𝓮𝓮)

Find out if the charge was for a recent purchase or group of purchases

Don’t recognize the amount? Sometimes multiple items, including subscriptions, in-app purchases, or items that you pre-ordered, are grouped together on one bill.

Find out if the charge was for a subscription that renewed

When you look at the list of all your purchases, look for subscriptions that automatically renewed.

If you no longer want the subscription, you can cancel it. Or, visit iTunes.com/bill

Check if a family member made a purchase

Do you share your device or share a payment method with your family? Ask family members if they signed up for a subscription or bought something from the App Store or iTunes Store. Or check the purchase history of each Apple ID that uses your payment method.

If young children have access to your device, you might want to set up your password preferences so that a password is required for every purchase. You can also use Screen Time to prevent purchases. Or to manage what kids buy on their own devices, set up Family Sharing.

Anyone who has your Apple ID password can make charges to your account. If you have unauthorized charges, change your Apple ID password.

Contact iTunes.com/bill Support

If you followed the steps above and you didn’t find out why you were charged, contact Apple.com/bill

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch

Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore

Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store