Another Oldie but Goodie yet I would hardly change a word…

Originally published March 1, 2017, on LinkedIn

I come to bury article author Jeff Hassemer for wanting to burn the Customer Journey Map. But, in actuality, I want to praise him, with some semantic modifications and questions for Alexa / Lex.

My first response to Jeff Hassemer’s article Time to…

Is AI hard to understand? Maybe. Can your application be readied to take advantage of AI? Absolutely.

AI, or Artificial Intelligence, is being used by many organizations everyday. It is usually hidden and makes formerly prohibitively expensive one-to-one customer assistance interactions scalable.

For example, AI is used to provide conversational…

Jeff Stewart

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