This is Part 2 of a 4-part series about what is wrong with the customer service software industry and what we can do about it. The Customer Service Software Industry is Fundamentally Broken Customer Service Software Economics Categories of Customer Service Software Built for Consumers Un-breaking Customer Service In the…

This is Part 3 of a 4-part series about what is wrong with the customer service software industry and what we can do about it. The Customer Service Software Industry is Fundamentally Broken Customer Service Software Economics Categories of Customer Service Software Built for Consumers Un-breaking Customer Service Part 1…

This is the final installment of a 4-part series about what is wrong with the customer service software industry and what we can do about it. The Customer Service Software Industry is Fundamentally Broken Customer Service Software Economics Categories of Customer Service Software Built for Consumers Un-breaking Customer Service In…

The content of this article comes from work I have been doing on three different projects: GetHuman, Swish, and a new secret app for my upcoming ng-conf 2018 talk called Super-Powered, Server-Rendered Progressive Native Apps. In an ideal world, you could build one application that works consistently and perfectly on…

This video was me just 2 years ago at ng-conf talking about how Isomorphic JavaScript was going to take the world by fire. At that time, the idea of duplicating code in two places (i.e. once on the server for search engines and another on the client for rich…

This article describes a relatively new budgeting technique called Budget Burn Down which has already helped hundreds of thousands of people save money and achieve their financial goals. Story Time It was a dark and stormy night. Beads of sweat began to roll down Roger’s forehead as his eyes darted nervously back…

This is the first of a 4-part series on the best practices for organizing code repositories. Part 1: The Problem with Shared Code (this article) Part 2: How the Best Tech Companies Organize Code (coming soon) Part 3: Monorepo vs Multirepo Survey Results (coming soon, but fill out the survey…

Note that this article is pretty old by this point, but is still relevant. It’s April, 2018 and I am about to speak at ng-conf 2018 about Super-Powered, Server-Rendered Progressive Native Apps so definitely check that out once it goes live. Angular Nation is the idea that all of us…

NOTE: In this article wherever I say “Angular”, I am referring to “Angular 2”. When I am talking about Angular 1.x, I explicitly say “Angular 1” I am just starting to dive deep into NativeScript with Angular and I realized the one thing that really bothers me about it. No…