…make a good decision, you’ll do it in a way which strengthens your team rather than splintering it. Even in the rare case where the decision still doesn’t become obvious and a judgement call must be made, everyone will understand how that call was made and, whether they agree or not, they will be ready to support it.
…&T could match our software, it would take years more of daily tuning to match our accuracy levels. For the foreseeable future, no customer would be able to financially justify running on AT&T instead of Tellme… not even AT&T. First principle No. 2.