Jeremey DuVallinThe Customer Service Blog By Help ScoutHow to Handle Negativity in Customer SupportTalking about negativity with support professionals is a bit weird. We’re a pretty positive group — after all, we got into this profession…Dec 6, 2017Dec 6, 2017
Jeremey DuVallinCrew DispatchThe Modern MentorAs Tim Ferris says: “Asking someone to be a formal mentor is the absolute best way to never have a good mentor.”Mar 30, 2015Mar 30, 2015
Jeremey DuVallinCrew DispatchHow to use science to make better decisionsWhen you see the expression “2+2”, you can’t help but think of the number “4".Jan 15, 2015Jan 15, 2015