An Interview with Lara Penin

An Introduction to Service Design: Designing the Invisible

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An independent service design practitioner (kolmiot.com), SVP of the Service Design Network, Editor-in-Chief of the journal “Touchpoint”, co-founder SDN Academy

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Jesse Grimes

Jesse Grimes

An independent service design practitioner (kolmiot.com), SVP of the Service Design Network, Editor-in-Chief of the journal “Touchpoint”, co-founder SDN Academy

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