Jesse Grimes – Medium

Jesse Grimes

Jesse Grimes

Making the Case for Service Design for Start-ups and Innovation

Applying our mindset and ways-of-working in a new frontier

12 min readAug 1, 2019

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Making the Case for Service Design for Start-ups and Innovation

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Jesse Grimes

The Service Design ‘Skills Star’

Three times in the last two weeks I’ve been confronted by the fact that the growth and evolution of our discipline has led to myriad…

6 min readJul 24, 2019

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The Service Design ‘Skills Star’

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Jesse Grimes
in
Touchpoint

‘Touchpoint’ comes to Medium

Sharing a selection of articles from the Service Design Network’s journal with the broader community

3 min readFeb 14, 2019

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‘Touchpoint’ comes to Medium

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Jesse Grimes

An Interview with Lara Penin

Discussing her publication of An Introduction to Service Design

7 min readFeb 1, 2019

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An Interview with Lara Penin

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Jesse Grimes

Using a Service Ecosystem to Quickly Grasp Complexity

A unique visualisation to deliver insights right from the start of a service design project

12 min readFeb 1, 2019

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Using a Service Ecosystem to Quickly Grasp Complexity

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Jesse Grimes

Six Hacks for Service Designers in Agile Settings

Service design is a holistic activity which should align with organisational strategy. What should you do if you‘re in a Scrum team?

7 min readNov 22, 2017

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Six Hacks for Service Designers in Agile Settings

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Jesse Grimes

Go Big or Go Home?

A look behind the ongoing trend of mergers and acquisitions in the world of service design

19 min readMar 1, 2017

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Go Big or Go Home?

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Jesse Grimes

Jesse Grimes

An independent service design practitioner (kolmiot.com), SVP of the Service Design Network, Editor-in-Chief of the journal “Touchpoint”, co-founder SDN Academy

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