Tinder uses any possibility to reduce the numbers of interactions required from the user. I don’t even have to recall and then type my phone number with my fingers — I need to make one tap. The country code is already prefilled based on the location settings of my phone so I don’t have to search for it from the long list.
If the frustration costs are coming from support calls, we’ll calculate how much those calls cost. We find out the budget for the call center, then divide that by the overall number of calls they get. That gives us the average cost for each call. When we multiply that average by the number of calls needed to deal with frustrating user experience features, we have the cost of that frustration.
…t. Yes, it can be pretty. Yes, it a visual medium. Yes, there is an art to making digital products. But it’s not artwork. I’m wading into territory that would merit a separate article, but the aesthetics of your UI should not come before their usability. We need our tools to stop using manipulation methods that emphasize looks over structure. We need b…
People refuse to give up their sense of self and commit to the “we” entity more than themselves, and this is the number one cause of failure in marriage, which permeates all the others. Infidelity is a case of someone placing their own individual needs above the “we,” just as financial problems is a person feeling that money is more important than the “we.”
…itors agree to in visiting the Vessel, clarifying ownership of photos and videos taken at the site. Initially, Hudson Yards sought to claim, as the Times summarized, “the right to use any picture taken in the vicinity of the art installation for commercial purposes, with no royalty fees and no restrictions, forever” — terms that would unilaterally and immediately claim everyone’s personal content for the benefit of a major corporation, most likely without their knowledge. A bit like White Star owning the rights to everyone’s story of drowning on the Titanic.