Published in Google Design·Jun 24, 2019People + AI GuidebookThe Google PAIR team is very proud to announce the launch of the People + AI Guidebook! This Guidebook will help you build human-centered AI products. It will enable you to avoid common mistakes, design excellent experiences, and focus on people as you build AI-driven applications. It was written for…Design2 min read
Published in Google Design·Jul 10, 2017Human-Centered Machine Learning7 steps to stay focused on the user when designing with ML By Josh Lovejoy and Jess Holbrook Machine learning (ML) is the science of helping computers discover patterns and relationships in data instead of being manually programmed. It’s a powerful tool for creating personalized and dynamic experiences, and it’s…Machine Learning13 min read
Published in Prototypr·Apr 6, 2017Principles, not platitudesThere have been many articles over the past two years or so articulating UX teams’ design processes, usually coinciding with a big new product launch. …UX6 min read
Mar 30, 2016Why flywheels are better than everything else you are supposed to “need”You need to know your user. You need design principles. You need to follow a user-centered design process. You need a business plan. You need to enter expanding markets. You need to validate with real users. You need a Blue Ocean Strategy. You need to make something people want. You…Startup7 min read
Published in Looks Good Feels Good·May 26, 2015The UX Resources I Still Use All the TimeA friend of mine is taking over a new Product Manager role where he will have responsibility for a lot of user-centered design work like basic usability testing, persona creation, experience mapping, and anything else that would qualify as “lean UX.” He asked me what books, blogs, podcasts, etc. he…UX6 min read
Jan 4, 2015What my 4 year old thinks I do on the computerMy 4 year old daughter was trying to procrastinate before nap time by asking me what I was doing on the computer. When I asked her, “What do you think I’m doing?”, she used the app icons as a guide. Here’s her take: If you didn’t catch that (from right to left):2 min read