7 Job Skills that Never go out of Style
If you’re wondering how to be the best employee, how to keep your job, or how to advance on your job, mastering these seven skills will get you the results you’re looking for. They may seem like they are obvious, but its because of their simplistic concepts that they are so hard to master. Time management, for instance. Any time you put your schedule above your employers, you are costing them money. You are causing a loss to their profits, which is their endgame. They won’t keep you around if you can’t make to work on time.
Here are the seven job skills that never go out of style:
1) Time Management
Being on time. I know it seems like a lame start, but it’s true. Employers hate it when employees are late. If you have an actual clock punch, you need to make sure you’re not late. I once had a job where they gave you three opportunities to be late; after the third, you were fired. It didn’t matter even if you called in to let them know. (if you can imagine, that company had a rather high turnover rate.)
So what if you don’t have a time clock to punch into? You still have to show up. Meetings start at the time they start, not when you remember and get there as quickly as possible. People notice when you don’t show up and they remember it when evaluations roll around.
Honestly, can you tell me something worse than an employee who says they’re going to be there when they’re not? It also plays into ROI. If you’re not working your full day, the employers are potentially losing money every minute you’re not there. This of course depends on the type of position you hold, or plan to in the future.
2) Customer Service
Customer service is by far the greatest skill a person can have. If you have clients, you have customers. If you treat your customers badly, they go away. And worse, they tell their friends. People rarely notice or remark upon good customer service. They might remark upon great customer service. But everyone remembers that time they received poor customer service. Pleasing customers is the name of the game. They’re not always right, but they are always there and they must be served. If you have to smile 200 times in a day, the 198th might be difficult, but it’s the first time that customer saw you. They don’t know about your long day and they don’t care. They want to know that you’re pleased to have their business.
Customer service is the basis for business. You can’t have good sales without good customer service. No one wants to buy from the pushy brash guy. They want to buy from the person who understands their needs, and then exceeds their expectations.
It’s basically 2017 and we’re still using Excel. This spreadsheet software is easy to learn, and possible to master but there are millions of people out there who don’t know basic functions of this program. You need to know it. At some point you’re going to need to create a report that uses spreadsheets. Sure, it’s possible to google the answers you need as you need them, but you’re wasting valuable time getting there. Instead, before you have your report coming up, take some time to learn more about this program that is so easy to use, but causes frequent headaches and broken computers.
4) Problem Solving
You are the most valuable to your company when a problem is presented, and you can offer meaningful solutions. The steps to mastering this are 1) being aware of the environment, and knowing your role in your company. 2) being aware of inefficiencies in your role, or roles directly above or below you that could be simplified. 3) offering the solution to a supervisor/CEO, and accepting the results of that solution either way. Either they’ll thank you and praise you for your efforts, take the glory of solving this problem themselves, or totally reject it. Whichever happens, don’t take it too personally. You are saving the company money, and time, and eventually that will come back to you. Even if it means sharing that new expertise or skill with a different company.
5) Remembering people’s names
Remembering someone’s name, and using it purposefully is the best and easiest way to make a connection with someone. When you use their name, they instantly feel like they are being noticed and validated. When they feel that connection to you, it is much simpler to create a lasting connection of value.
6) Exceeding Expectations
This kind of goes hand in hand with customer service and problem solving. If you are exceeding expectations, then you are at the top of your game, right? Your customer service is superior, you are nailing all of these skills, plus whatever your major job duties are, whether it’s programming, baking, or sales. You understand the level of effort it takes to be great, and then have made it your personal objective to go beyond that for your client and your employer. The employees who exceed the expectations of their employers and clients are the ones who get rewarded.
All of these skills mean nothing if you lack employer friendly communication skills. Meetings are never the place to talk about that guy you nailed last night.Customers don’t want to hear you drop the F bomb over lunch, or in the background. A simple guide to communicating smartly is this:
- State your objective
- State your solution
- Go over the pros and cons
- Restate your solution
- Ask for feedback
You need to be articulate, your arguments need to be well founded, and any time you feel that screaming choking feeling building up, you need to exit the situation as quickly as possible because screaming at your boss or customer is never going to work out in your favor.
There you have it. These seven skills are things you’re going to have to know through out the course of your career. The better you can be at these seven job skills, the better employee/supervisor/CEO you’ll be.
Original post published on www.jessicafwalker.com