Jess Thoms

Jess Thoms

Medium member since Apr 2017

Writer pursuing better ways for us to interact with the world. Founding Partner @xandralabs. www.xandra.com

Editor of Xandra Files
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A guide to developing bot personalities.

Personality is the new UX.

Latest

Should You Teach Your Chatbot Manners?

A lesson of intelligent etiquette.


Content, context, & copy for conversations.

Microcopy on conversational interfaces.


The ghost effect: What Snapchat can teach us about conversation design.