John CorriganWhat Makes Information Empowering? What Does That Mean for CX?I recently had the great pleasure of talking with Megan Campbell, Director of Research, Learning, and Engagement at Feedback Labs. Feedback…Oct 1, 2018Oct 1, 2018
John CorriganCurtain Call: Customer Experience is Everyone’s ResponsibilityRecently, I had the pleasure of speaking with Thomas Martin, a Customer Experience expert with years of experience across the hospitality…May 24, 2018May 24, 2018
John CorriganHow Nonprofits Can Think “Outside In”If you’ve been following me on Twitter or LinkedIn, you know that I’ve been sharing a handful of CX tips based on the insights I gained as…May 16, 2018May 16, 2018
John CorriganCome One, Come All to PersonapaloozaA few years ago, I became familiar with the not-so-common at the time concept of personas. Personas seemed especially relevant for my work…May 9, 2018May 9, 2018
John CorriganStarting the SocialImpactCX Journey: 5 Lessons Learned from My First 50 Days as a Podcaster and…A few short months ago I never would have thought that firing up my iPhone and posting a couple of short videos online would result in more…Apr 17, 2018Apr 17, 2018
John CorriganIntroducing SocialImpactCXIf you’ve been following me on Twitter or LinkedIn, you likely know I’ve recently pivoted into the social entrepreneurship space. After…Mar 28, 2018Mar 28, 2018