I do my best thinking while rowing at the gym in the morning. It is a great way to start the day. The rhythm of the rowing machine reminds me of swimming, my favorite sport, but since swimming pools are rarer in my side of town than rowing machines, I usually settle for rowing. The back and forth movement, the effort to keep a regular rhythm and the music in my ears provide me with time to think. Interestingly enough, the other activity that provide the fertile ground for thinking is cooking. …


It has been over 10 days since the tragic death of George Floyd happened in Minneapolis, Minnesota. Since then, protests have spilled over into the streets of major cities in the USA as well as some other cities around the world showing support for the “Black Lives Matter” movement. Some protests have been peaceful and others not so peaceful. While it seems that everyone has an opinion about what’s happening, I have also noticed other people staying quiet. Some are afraid that they will say something that would be misconstrued or taken out of context, resulting in a backslash to…


My family and I were living in Beijing, China early 2009 when the H1N1 virus showed its ugly face. From what I remember, we faced lots of temperature posts at airports and office buildings, measuring everyone’s body temperatures as they entered the buildings or went through security lines at the airport. My children had their temperature taken as they boarded their school buses, and as they entered the school. Every day at the same time, for a period of two weeks, a person called us asking me for the daily temperatures of every family member and myself. We made sure…


One of the first articles that I wrote in this blog was about the VUCA worldthat we live in. Bob Johansen from the Institute of the Future introduced this term several decades ago referring to the Volatile, Uncertain, Complex and Ambiguous context in which organizations operate nowadays. And what a clear example we have in this Covid19 crisis! In a couple of months, we went from a debate about when the next recession will hit based on economic figures in Europe and China, to a deep recession with a third of the world’s population in a home lockdown and an…


One of the first articles that I wrote in this blog was about the VUCA world that we live in. Bob Johansen from the Institute of the Future introduced this term several decades ago referring to the Volatile, Uncertain, Complex and Ambiguous context in which organizations operate nowadays. And what a clear example we have in this Covid19 crisis! In a couple of months, we went from a debate about when the next recession will hit based on economic figures in Europe and China, to a deep recession with a third of the world’s population in a home lockdown and…


Usually I would start this segment with a bunch of statistics supporting my main statement, in this case, that Covid19 (aka the Corona Virus) is affecting the service industry in many different ways. But in this case, I do not believe that I need to support my statement since we have probably all noticed the detrimental effects that it is having in some service companies such as dry-cleaner, restaurants, clubs, sport arenas, sports in general, airline industry, tourism, hotel and hospitality services… and the list goes on and on. …


As I was listening to my Reuters news channel, I could not help but think about a topic that I have taught in my Service marketing courses — the 4 I´s of Services. As you may remember from your college years, services differ from products in that they are defined by 7 Ps (Promotion, Placement, Price and Product + Process, People and Physical Evidence) instead of the 4 Ps of products (Product, Promotion, Price and Placement) But also, services are defined by the 4 I’s (Intangibility, Inconsistency, Inseparability and Inventory). …


What a sad day! I recently read in The Economist about the death of Clayton Christensen on January 23rd, 2020. Christensen wrote one of the best business books of the last 100 years, “The Innovator’s Dilemma”. The New York Times wrote a beautiful article about his life that I would recommend anyone to read. It shows the person behind the business practitioner and professor that we may have all heard about or imagine that he was from his writing.

When I first read his book in the late 90´s (I have read it partially and completely a dozen times), I…


Well, we made it! We are in 2020. Another decade and, since we are in the month of January, my guess is that many of you have made some New Year’s resolutions for 2020 or perhaps, for this new decade. As I may have mentioned before, I do a lot of my thinking at the gym. …


As we approached the last hours of 2019, putting end to a complicated decade, I read through some of the blogs that I wrote over the last months. I talked about the important of inclusive leadership and how diversity without inclusion was a moot point. I mentioned different ways that leadership research and my own experience believes would make leadership better inclusive leaders. …

Juan M Gallego

Juan M. Gallego, PsyD, has 20+ years of experience in global business and organizational behavior. His passions are cultural education, his family and cooking.

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