It has been over 10 days since the tragic death of George Floyd happened in Minneapolis, Minnesota. Since then, protests have spilled over into the streets of major cities in the USA as well as some other cities around the world showing support for the “Black Lives Matter” movement. Some…

My family and I were living in Beijing, China early 2009 when the H1N1 virus showed its ugly face. From what I remember, we faced lots of temperature posts at airports and office buildings, measuring everyone’s body temperatures as they entered the buildings or went through security lines at the…

One of the first articles that I wrote in this blog was about the VUCA worldthat we live in. Bob Johansen from the Institute of the Future introduced this term several decades ago referring to the Volatile, Uncertain, Complex and Ambiguous context in which organizations operate nowadays. And what a…

One of the first articles that I wrote in this blog was about the VUCA world that we live in. Bob Johansen from the Institute of the Future introduced this term several decades ago referring to the Volatile, Uncertain, Complex and Ambiguous context in which organizations operate nowadays. And what…

Usually I would start this segment with a bunch of statistics supporting my main statement, in this case, that Covid19 (aka the Corona Virus) is affecting the service industry in many different ways. But in this case, I do not believe that I need to support my statement since we…

As I was listening to my Reuters news channel, I could not help but think about a topic that I have taught in my Service marketing courses — the 4 I´s of Services. As you may remember from your college years, services differ from products in that they are defined…

What a sad day! I recently read in The Economist about the death of Clayton Christensen on January 23rd, 2020. Christensen wrote one of the best business books of the last 100 years, “The Innovator’s Dilemma”. The New York Times wrote a beautiful article about his life that I would…

Well, we made it! We are in 2020. Another decade and, since we are in the month of January, my guess is that many of you have made some New Year’s resolutions for 2020 or perhaps, for this new decade. As I may have mentioned before, I do a lot…

As we approached the last hours of 2019, putting end to a complicated decade, I read through some of the blogs that I wrote over the last months. I talked about the important of inclusive leadership and how diversity without inclusion was a moot point. I mentioned different ways that…