…d benefits to the user. According to Douglas Rushkoff, author of “Throwing Rock at the Google Bus”, the reason such companies are increasingly viewed with suspicion is because of the one thing they haven’t been able to disrupt; the structure of modern capitalism.
… now. Edge cases that had once happened a few times a day were now happening 50 or 100 times a day. Reservation cancellations (and alterations, refunds, resolutions between guests and hosts) were all still handled by email, then manually implemented by a customer support rep. At one point, we had more customer contacts than actual reservations, insanely low efficiency.