What will 2019 bring to the On-Demand Services Economy?

The on-demand economy — a digital marketplace offering immediate access to goods and services often delivered by contract, or gig, workers — continues to grow and to expand into new industries. The emergence of on-demand services, particularly in the transportation, retail, lodging, dining, and grocery businesses, is built on mobile technologies that are especially attractive to middle-income Millennials.

Key Takeaways:

The rise of the on-demand economy is changing consumer habits, supply chains, regulations, competition, and investment.

Traditional businesses are grappling with how to respond to shifting consumer expectations and searching for ways to improve their supply chains to deliver goods and services more quickly.

The on-demand economy’s future may include drones or robots handling deliveries and consumers receiving goods even before they realize they need them, based on their buying history.

If any company typifies the legacy economy, it would be General Motors, the century-old automaker that once reigned supreme in Detroit and still outsells all U.S. rivals.

If any company typifies the legacy economy, it would be General Motors. Yet GM’s current leaders are positioning the company to survive in an…