Usability Test Overview and Reflection
An oven can also drive you crazy
Last week, we formed a group of three and conducted a usability test on an oven. First, we brainstormed together about how our test should be performed based on the using scenarios of ovens. Then, we designed a usability test that includes three tasks for each of our three test participants, and we set out to collect three different types of data for each of our tasks. The details of how we performed our usability test, along with the reasons for our design choices, are presented in the video below.
The usability test that we conducted was overall successful. However, there is a question that I would like to explore more on in the future. The question is what are things that the designer can do in order to alleviate the frustration our users encountered when using the oven. We have already found the problems with the design of the oven, and knowing how to make the design better would not only let us see the issues, but also enable us to resolve them.
Overall, I find this project very interesting and informing. The main reason for this is that we had a hands-on experience of doing a complete usability test, which enhanced my understanding of how a good usability test should be performed. Furthermore, this form of hands-on experience provides me with an insight of how the products that we use so often can still be frustrating for some users, which demonstrates the importance of good product design.