Having worked in agencies that sell the whole UX/Design investigation work to clients, I can…
Gisella Famà

Completely agree with you Gisella, but my shock-and-awe approach to my article was more focussed on the waste and bloat that can be seen in your first paragraph:

“I have seen with my own eyes the work done (and sold for £££) by a much more senior person than me at the time completely forgotten (or never even considered, who reads 100 pages of wireframes and journeys???) when going into design and development.”

It’s crazy that this is still happening in so many companies.

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