My Instagram was hacked due to vulnerabilities in T-Mobile
On August 24th 2017 my Instagram was hacked by someone who stole my phone number. Around 1 PM eastern time I received a text message from T-mobile that my SIM card had been updated.

I knew somethings was wrong so I went to check my email but was declined access, it required a password. This is a snapshot of the time which the hackers changed my email.

People have attempted to hack me before but it has never been this severe and sophisticated as stealing my phone number.
Previous attempts failed due to Instagram security measures which prevented any further advances by requiring a text message.
This hack happened in a matter of 30 minutes. After losing my cell service, I used my home phone to call up T-Mobile, I told them I was not the one who changed my sim card after a 20 minute conversation with T-Mobile customer service, T-Mobile reverted all changes and I was able to reset the password on my email and regain access. By then it was too late, the person had already gained control of my Instagram account and swapped my username @jimmy to @jimmyaheo
This is the image of their account after swapping my name. Their account was taken down on 8/25/17

I was able to login to my Instagram account by using Facebook login, I used the help form on the Instagram app explaining the situation and they requested pictures of myself with a code on paper, which I gladly gave. A day later they gave me detailed steps “To finish the recovery process: “.
I used this process to reset my information again to make sure any changes the hackers made would be removed.
I’m thankful for Instagram help in the recovery of my account. These are images of my account prehack and post hack.


Not much has changed between 5 months other than my cellular service and username due to the hack attack.
Thank you if you've read this far into my unreal experience.
Ian Silber, I direct this post to you because you have helped me in the past when my account was disabled due to an error on instagram.
https://medium.com/@jimmywin81/instagram-suspended-my-account-and-won-t-tell-me-why-9114e0aa44e3
Please verify all of this information in your system. I hope you can assist in the process of returning my username back to @jimmy and replacing @jimmyaheo I wouldn’t have asked for your help if i wasn't out of options. Please take a look at my account and see the proof of the attack and proof that the hackers changed my username.
As far as im aware they changed my username to jimmyklenkjlwen then to the current username @jimmyaheo

This is a picture showing the last password reset request on my account before the hack. I appreciate the new option of limiting password reset emails and help request for 60 days.
Thank you Ian for reading.
