Jim Rembach – Medium

Jim Rembach

Jim Rembach

How to Hire Right in Contact Centers: Top Experts Reveal Secrets

The first step in the contact center agent journey comes with the hiring process. During the past few decades in the industry I’ve come to…

Jul 8, 2019

How to Hire Right in Contact Centers: Top Experts Reveal Secrets

Jul 8, 2019

Jim Rembach

How Top Brands Are Winning with Engaging Social Media Experiences

With social media your customers are having experiences on their own terms. They are in control. All of their experiences add up to their…

Dec 3, 2018

How Top Brands Are Winning with Engaging Social Media Experiences

Dec 3, 2018

Jim Rembach

My Obsessive Compulsive Path to 200 Podcast Episodes

It’s Thanksgiving (here in the US) and I’m so thankful. I just released my 200th episode of the Fast Leader Show. Thanks to the Fast…

Nov 22, 2018

My Obsessive Compulsive Path to 200 Podcast Episodes

Nov 22, 2018

Jim Rembach

The Modern Call Center School for Supervisors | 12 Things to Know

The world of talent development and adult learning has changed dramatically over the past few years. And leading contact centers are…

Nov 13, 2018

The Modern Call Center School for Supervisors | 12 Things to Know

Nov 13, 2018

Jim Rembach

What’s the difference between customer service and customer experience?

Sadly, Bill Gessert passed away suddenly on October 3rd, 2018 — leaving behind his beloved wife, Lisa and four adult children and five…

Oct 31, 2018

What’s the difference between customer service and customer experience?

Oct 31, 2018

Jim Rembach

Leadership Training for Supervisors Is Being Disrupted Too

Most all contact center executives know they need to respond aggressively to the fact that we are in a state of massive transformation and…

Oct 15, 2018

Leadership Training for Supervisors Is Being Disrupted Too

Oct 15, 2018

Jim Rembach

8 Vital Lessons From An Award-winning Supervisor

Adriana Thompson was confronted with a challenge that so many frontline leaders in contact centers face. How to become a better leader when…

Jun 27, 2018

Jun 27, 2018

Jim Rembach

Delivering an Effortless Chatbot Customer Experience

In their report, The State of Customer Service 2017, Incite Group found that delivering an effortless customer experience was the prime…

Dec 19, 2017

Delivering an Effortless Chatbot Customer Experience

Dec 19, 2017

Jim Rembach

The Truth Behind Chatbot Technologies

There are 3 different generations of chatbot technology found in contact centers, websites, or in an APP experience. Learning about the…

Dec 14, 2017

The Truth Behind Chatbot Technologies

Dec 14, 2017

Jim Rembach

5 Reasons Why Chatbots Fail

There’s five common reasons as to why your chatbots fail to live up to promises. If your chatbots are not living up to promises, don’t give…

Oct 16, 2017

5 Reasons Why Chatbots Fail

Oct 16, 2017

Jim Rembach

Jim Rembach

I Develop Dynamic Strategies to helps others be successful at Fast Leader Show, CX Global Media, and Call Center Coach.

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