Jin JeoninHubbleUnderstanding different factors in Net Promoter Score (NPS) and driving insightsNet Promoter Score (NPS) is a metric that gauges customer loyalty and satisfaction. This article introduces various factors that affect NPS…Nov 14, 2023Nov 14, 2023
Jin JeoninHubbleMaking sense of Net Promoter Score (NPS)Net Promoter Score (NPS) is a simple yet powerful tool for gauging customer loyalty and identifying opportunities for improvement. This…Nov 14, 2023Nov 14, 2023
Jin JeoninHubbleBenefits of Unmoderated TestingUnmoderated usability testing is a research methodology that helps teams conduct research without the presence of a live moderator…Aug 17, 2023Aug 17, 2023
Jin JeoninHubble7 Things to consider for drafting an effective research planCreating a thorough research plan is just as important as running the study itself. A well-crafted user research plan serves as a roadmap…Aug 10, 2023Aug 10, 2023
Jin JeoninHubbleInterviewing TechniquesIn one of my favorite movies, Inception, Cobb (Leonardo DiCaprio) is depicted as a mind thief, the absolute best in the art of extraction…Jul 26, 20231Jul 26, 20231
