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Photo by Iran Narges, Sketches by Patrick Quattlebaum

Inside the Design Culture at Capital One

Banking has a secret appeal for designers. We talked to people across Capital One to find out what it is. With editing and reporting by Jessica Saia.

Let’s face it: As designers, we have a reputation for being a little, well… fussy about the work we do. We’re known for seeking novelty, form over function, and creative boundary-pushing.

So it’s not surprising that banking isn’t the first area to spring to mind when designers think of creative work. You know the stereotype most designers have in their heads: Suits and ties. Dry, serious and stuffy. Looking at everything strictly by…


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The Pleiades, also known as the Seven Sisters, are a star cluster in the Orion constellation, used by the ancient Greeks to chart the change of seasons. In Japan, the Seven Sisters are known as Subaru, meaning “come together” or “unite”.

Transcript of the closing plenary address delivered May 8, 2016 at IA Summit 2016 in Atlanta, Ga.

Talk #1

I’d like to say a couple of thank yous.

Thank you first of all to the conference chairs for inviting me to speak to you today. It is an honor and a delight to be here.

Secondly, I’d like to thank all of you here today for putting up with the fact that I am once again going to read to you without slides. It just turned out to be that kind of talk. I had a bunch of ideas and they seemed…

Jesse James Garrett

Human experience designer. Co-founded Adaptive Path, now at Capital One. Wrote The Elements of User Experience. Something Ajax something blogging something.

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