andards on operational proces…he had high standards on inventing, customer care, and hiring, but he didn’t have high standards on operational process (how to keep fixed problems fixed and eliminate defects at the root). He learned and developed high standards with the help of his colleagues.
…was a time of political unrest and global anxiety, with two world wars awaiting in the near future. Jack London’s 1908 novel Iron Heel was said to be a remarkable prophecy of the impending international tensions that would give way to World War I. Yet we don’t see dystopian fiction becoming a more defined genre until the publication of Yevgeny Zamyatin’s slender We in 1921.