Illustration by Tomba Lobos for the book Unsubscribe: How to Kill Email Anxiety.

Let’s start by noting that many types of criticism should not be delivered via email. If your critique relates to someone’s personal qualities or performance, that is delicate feedback that you will want to deliver in person. (For example, telling an intern that he didn’t handle himself well in a pitch meeting, confronting a colleague about why she missed deadline, or asking your boss not to cut you off when you’re speaking to clients.) If the criticism relates to work that someone has created, email discussions usually work fine as long as they’re handled with care.

When delivering criticism, the…

Illustration by Atipus via

Clients can’t seem to stop emailing you when they need assets, edits, and updates on projects. Yet when the project wraps and you want to get paid, an uncanny email silence often ensues. When the client needed things from you, the emails flowed like water. Now that you need something, the well runs dry. How to deal with this aggravating situation?

The best way to avoid having to beg your clients for money is to anticipate this unsavory situation — and plan to avoid it — long before it arrives. That means having an honest and professional conversation about money…

Jocelyn K. Glei

Jocelyn writes books about how to work smarter in the Age of Distraction. Her latest, Unsubscribe, is a modern guide to getting rid of email anxiety.

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