Defining Priorities

I just watched a customer at a sandwich shop waiting patiently at the cash for a staff member to serve him. The staff was busy writting something down and it took him a few minutes to even acknowledge the customer.

I’m sure writing things down is important but I’m going to guess that to the boss, servicing a new customer should come first.

This choice seemed obvious but sometimes it’s a harder like the choice between servicing a new prospect or a customer.

A good way to solve this is to create a list of all the possible scenarios a staff member is likely to encounter and arrange them by priority.

If you want to improve your service, Izzy Sharp wrote a great book about the world class service of the Four Seasons Hotel. I think you’ll like it.


Originally published at Jean-Luc Boissonneault.

    Written by

    Entrepreneur, writer, speaker

    Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch
    Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore
    Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade