HOW TO HIRE LIVE CHAT AGENTS
Are you a company who outsource live chat support? Are you seeking a group of some fine customers support representatives or expert chat agents? Well, this blog can help you out. All you have to do is to look out for these five qualities explained below and you will find the diamond in the rough.
1. Good Writing Skills: The first and the most important quality a live chat agent should have. Good writing skills are the foundation of a successful agent. Online Customer notices a lot and they expect a fast, efficient and to the point answers so that they can talk straight forward and proceed further.
A person with bad grammar and writing way too long messages and talking unnecessarily is totally unacceptable. That’s the reason we’re being taught that “Time is money” and you won’t like at all if your customer time is consumed more and got less result in return.
So it is important to hire those who can communicate well in terms of writing and can talk in a friendly casual style.
2. Multi-Tasking: People who are a master in multitasking are very productive for the company. Working simultaneously and taking their work in a flow benefits a company a lot. It is not an easy job to handle more than one customer at a time. But if he or she has the expertise to assist multiple queries very efficiently at a time, then it is a sign of success and so it provides the best customer satisfaction.
3. Must Know Data Entry: Data Entry is the most common component of any customer support job. In such firms, you hire those people who are not only good in inputting numbers but also must know how to upload all the transactions into the Database for proactive results. Not maintaining Data or incorrect entries can result in a failure in work and it can make suffer both the customer and the business badly.
4. Good Navigation Skills: A good live chat agent is the one who knows his website very best and who knows how about how to read its customer. As we know that an agent has to do all the things all over again, and the process repeats itself with every other customer. So what requirement is, that an agent must know the whole website’s blueprints on his fingertips. Those who have a good practice on Softwares and efficient on navigating to the resource are very much cost effective for the company.
5. Customer Service Skills: This game all depends on customer’s trust and customer relationship. Customers seek for those agents who can understand them very well and they don’t need to explain the whole scenarios to their agents. It takes a couple of time to build a belief and a healthy relationship with the agent. For that, the agent must be pleasant, attentive, and he should provide good assistance and suggest healthy advice. It is a prime duty for live chat agents to serve the best and take a very good care. A simple hello or questions like how is your day going can make a good impact on the customers.
Once a company goes through shortlisting some quality live chat agents, it will streamline your firm and will make you produce state of the art productivity.
Originally published at www.wittyfeed.com on March 31, 2017.
