Measuring the user experience
Measuring the user experience

Imagine you are working on an app that allows you to securely upload sensitive files online as part of a loan application process. Due to an influx of applications and recent reports of high volumes of calls to the support center, your scrum team has been asked to make swift improvements to improve the customer’s experience.

The design team pulled data from previous user research studies to suggest small incremental UX copy and interaction design improvements. …


Jeanne Harran

Product Researcher with a passion for travel.

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