Great points Joanne.
John Rowles

At least you offer support after project launch. We don’t even get that! And then we are left dealing with the crap, opening tickets for issues that need resolution. You know how that works — you are talking to reps from call centers from all over the world. I am, however, lucky because the team that handles my systems issues are from my motherland, the Philippines. It makes it a lot easier especially when they find out I’m a Filipina. I have a couple of friends who work in IT and they work very long hours, especially if you’re on the global team. There is no downtime when you’re on a project.

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