Joanne SmithWhy aren’t banks cashing in on FinTech?As Founder and CEO of a FinTech, or to be more accurate, a RegTech company, you might not be terribly shocked to hear me say that I think…Nov 7, 20161Nov 7, 20161
Joanne SmithHow to win big in business: be boring, fake it and say hello fifty times a dayDon’t sell, build relationshipsSep 19, 2016Sep 19, 2016
Joanne SmithA Case of ‘Big Brother’ or Better Results?From CCTV on every street corner to ‘smart technology’ that can track your every move, many detractors have denounced the explosion of…Sep 9, 20161Sep 9, 20161
Joanne SmithBuilding the Best Customer Experience: A User’s GuideAccording to the latest Customer Satisfaction Index, Amazon now has the best customer service in the UK, after taking the top spot from…Sep 5, 2016Sep 5, 2016
Joanne SmithAre you taking advantage of Artificial Intelligence?In the past week I’ve learned that Artificial Intelligence (AI) is now being used to diagnose Alzheimer’s disease, to brew a better tasting…Aug 30, 2016Aug 30, 2016