Originally posted on March 19, 2020 at www.jochemvandrimmelen.nl.

The economic impact of the Corona (Covid-19) outbreak is unprecedented and dramatic. Ironically, the environmental impact of its resulting lockdowns is quite positive: lower carbon emissions, less smog, and more time for your kids and nature walks. In the longer run, however, the impact is likely to be the far opposite. With so many companies struggling to survive, all resources will be needed to repair or rebuild the business. No surplus left to spend on sustainability. Still, there is reason to be hopeful as well.

In times of crisis, the number one…

In the Age of Trust, trust score is the KPI you need
In the Age of Trust, trust score is the KPI you need

Originally posted on March 9, 2019 at www.jochemvandrimmelen.nl.

We seem to be in the Age of Everything: the Age of the Customer, the Age of Artificial Intelligence, the Age of Data, the Age of Digital Transformation, the Age of Disruption, and so on. If there is one thing these ages have in common, it is their focus on delivering memorable customer experiences. But with a lack of integrity, experiences are destined to vaporize. Welcome to the Age of Trust.

In the Age of Everything, data is a vital component. It helps brands to target and personalize their offerings to your…

Jochem van Drimmelen

I am an experienced pioneer, enabler and manager of memorable encounters in customer service. - www.jochemvandrimmelen.nl

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