2016 will be the year of conversational commerce
Chris Messina
4.5K239

Great article, Chris. The only thing I’d add is that conversational commerce doesn’t need to be relegated to natural language interfaces; it’s also possible to interact using just images.

For example, you can send any woman’s fashion image (including one from your camera) to @findlikethat on Twitter and you’ll get an immediate response showing similar items you can buy based on that image. This visual search bot can further be enhanced with other metadata to improve relevance but it’s a great demonstration of what’s possible today.

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