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The world is moving quickly, and by 2020 it is predicted that virtual agents will be involved in 85% of all types of business-customer interactions, saving businesses nearly $8 billion annually by 2022. That’s a lot of hype. Let’s focus today on separating the hype from reality. “Artificial Intelligence” and “Machine Learning” have become buzzwords, and it’s critical to ensure your investment will be spent on solving real business needs — enhancing the customer experience, improving labor efficiency, and driving cost savings — in an intelligent and realistic manner.

To facilitate an easier decision-making process, we’ve laid out five capabilities every AI system should have, and what to look for when evaluating them for your…


Joe Sha

Startup enthusiast / Cofounder of Percept.AI

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