Johanna Sinkkonen
Johanna Sinkkonen

Johanna Sinkkonen

Co-founder of Lumoa — a customer experience management company (http://lumoa.me). We help companies to provide outstanding customer experience.

5 Following
3 Followers

Latest

Johanna Sinkkonen
Jun 6, 2017 · 4 min read

Customer experience, whose business is it?

Johanna Sinkkonen
May 31, 2017 · 4 min read

What customer experience metric to choose? 4 reasons to select NPS

Johanna Sinkkonen
May 12, 2017 · 3 min read

Customer surveys are dead

Customer surveys used to be the name of the game in understanding the level of customer satisfaction and managing…

Johanna Sinkkonen
Mar 15, 2017 · 2 min read

Empowering your organization to improve customer experience: 3 steps

Johanna Sinkkonen
Feb 28, 2017 · 2 min read

NPS: simple but clever

Lumoa uses NPS (Net Promoter Score)* as the preferred method for measuring customer experience. We in the Lumoa team…