John WorthingtonMindful Monday: Do I need a bowling league?I am not at all convinced that today’s social networking sites are helping to expand or maintain our reserves of social capital. In fact…Jun 27, 2022Jun 27, 2022
John WorthingtonNature of the Beast: wisdom is free, but knowledge can cost you a fortune (aka, Bring a Method to…For most of my professional life I’ve been fascinated with ‘best practice’. A practice is a way to perform a task in an actual situation…May 22, 2022May 22, 2022
John WorthingtonIn what way does your CX touch you?Everyone understands that today the customer is driving the bus (or at least that’s what we’d like to think). So, measuring the customer…Apr 29, 2022Apr 29, 2022
John WorthingtonA Savage Journey to the Heart of Service ManagementAfter 40+ years in IT and more than 2 decades dedicated to service management — including being an ITIL Instructor, a Lead Assessor for…Apr 25, 2022Apr 25, 2022